Returns Policy
At wesu we strive to provide you with the highest quality goods and exceptional customer service. Please review our return policy below:
- Made to Measure items: Due to the custom nature of made to measure items, all items are unique. We do offer returns, however, we work closely with you to ensure accurate measurements and details before crafting your garment. Please double check all measurements and details provided during the ordering process to ensure a perfect fit. If you are still dissatisfied with your garment then we will offer a full refund within 14 days of receipt provided they are unworn and in their original condition.
- Ready-to-Wear items: Items can be returned within 14 days of receipt provided they are unworn and in their original condition.
- Colour Matching: We strive to make our colours as accurate as possible; however,
due to individual monitor settings and different batches of material,we can not guarantee that the colour you see on your screen is the 100% exact colour of the product.
- Damaged Items: In the unlikely event that your item arrives damaged, please contact us within 7 days of delivery. We carefully inspect and document each item before shipment to ensure it meets our high standards of quality. Damaged items will be accepted for return, provided they are unworn and in their original condition.
- To initiate a return or report a damaged item, please use the contact form with your order number and details of the issue. We will work with you to resolve the issue promptly.
Thank you for choosing wesu. Your satisfaction is our top priority, and we appreciate your support of our ethical small business.